Suspension Strut and Shock Absorber Testing - On Vehicle

Step	Action	Yes	No
1	Did you review the General Diagnosis Symptoms and perform the necessary inspections?	Go to Step 2	Go to Symptoms - Suspension General Diagnosis
2	Verify that the customer’s concern is present. Does the vehicle operate normally?	System OK	Go to Step 3
3	Note: A light film of oil on the top portion of the shock reservoir is normal. Inspect each strut or shock absorber for external fluid leakage. Is a strut or shock absorber leaking?	Go to Step 5	Go to Step 4
4	1. Use your hands to lift up and push down each corner of the vehicle 3 times. 2. Remove your hands from the vehicle. 3. Locate a shock or strut that exceeds 2 cycles. Did you locate shock or strut that exceeds 2 cycles?	Go to Step 5	Go to Step 6
5	Note: Inspect the vehicle trim height in order to correct any possible causes of shock/strut failures. Trim Height Inspection. Replace the strut or shock absorber. Front Shock Absorber and Spring Removal and Installation - Left Side Front Shock Absorber and Spring Removal and Installation - Right Side Rear Shock Absorber and Spring Removal and Installation Did you complete the repair?	Go to Step 6	—
6	Operate the vehicle to verify the repair. Did you correct the condition?	System OK	Go to Step 3